Security & Safety
Your safety is our highest priority. Read about how we work to create a secure platform.
Our three security pillars
Secure payments
All payments go through our escrow system. The money is held securely until both parties confirm the job is complete.
- ✓ Encrypted payment processing
- ✓ PCI DSS-certified payment partner
- ✓ Automatic refund on problems
- ✓ No cash handling
Verified users
We verify all users to create a safe environment. Reviews and communication history give you full transparency.
- ✓ Email verification required
- ✓ Phone number confirmed
- ✓ ID verification for companies
- ✓ Verified reviews
Digital documentation
All communication and transactions are logged and saved. This creates transparency and protects both parties.
- ✓ Chat history saved permanently
- ✓ Timestamps on all events
- ✓ Receipts and confirmations
- ✓ Traceability in disputes
How our escrow system works
Escrow payment means the money is held in a neutral account until the job is done. This protects both customer and contractor.
Job created
Customer creates a job and sets a budget
Payment reserved
When contractor is selected, money is securely reserved
Work performed
Contractor performs the job professionally
Money released
After confirmation, money is transferred to contractor
Protection for both parties
Customer is protected because money isn't withdrawn until the job is done. Contractor is protected because money is already reserved and guaranteed to be paid out when work is completed.
If something goes wrong
Dispute handling
If there's a disagreement between customer and contractor, our customer service is here to help.
- •Both parties can present their side of the story
- •We review all communication and documentation
- •Neutral mediator works for fair resolution
- •Decisions made based on evidence and agreements
Reporting & blocking
We take safety seriously. If you experience inappropriate behavior, you can report users.
- •Report users directly in chat
- •All reports reviewed by our team
- •Users who break rules are blocked
- •Zero tolerance for harassment and fraud
Security tips for users
✓ Do this
- • Always communicate through the platform
- • Read reviews before choosing a contractor
- • Confirm details before work begins
- • Use the escrow system for payment
- • Leave honest reviews after completed jobs
✗ Avoid this
- • Never pay cash or outside the platform
- • Don't share personal information too early
- • Don't agree to 'skip' Helpo's fees
- • Don't accept payment via other services
- • Don't continue if something feels unsafe
Data Protection & Privacy
We follow GDPR and use industry-leading security standards to protect your data.
Encrypted data
All sensitive data is encrypted both in transit and at rest
GDPR compliance
We follow all data protection rules according to GDPR
Your control
You have full control over your data and can delete your account at any time
Questions about security?
If you have questions about how we work with security or want to report a security issue, contact us directly.
Contact us